Warranty FAQ

  • 45 Days Money-Back and 12-Month Worry-Free Guarantee

    You may return your undamaged product and packaging within 45 days of purchase to receive a FULL REFUND for any reason.

  • Other Warranty

    Please kindly note that all our products are produced under strict quality inspection. In addition to 45 days money-back and 18-month worry-free guarantee, if you register on our official website, and become our VIP, you will enjoy the 24-month warranty.

  • FAQ

    Q1: How does customer claim the warranty?
    Step1: Please offer your order number from Beiens Official website or Amazon you bought the products.
    Step2: Describe the problems, or upload some photos about the problem, send the issues you claim to service@beiens-world.com / beiensworldwide@gmail.com.
    Step3: Our support team will reply the issue, offer a solution within 24 hours.

    Q2: What isn’t covered by the warranty?
    A: The product is over 12 months (over 24 months for Beiens Memebership) and it is damaged by the customers themselves.

    Q3: When does the warranty begin to take effect?
    A: It begins the day you place your order.

    Q4: What is a valid proof of purchase?
    A: You can tell us the order number or send us the screenshot of the order.

  • Note

    If you are new to register the memership, we will create an account for you when you register. If you already have an account, the system will add the warranty for you. Don't worry about that.